Return & Exchange Policy

All products purchased from urbanstop.pk can be exchanged within 7 days of purchase only

if:-

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased
  • Note: We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

You must notify us within 3 days of delivery by writing to support@urbanstop.pk or by calling at 0333-4419669

Replacement will be sent in case a defected/faulty/damaged item is shipped domestically. You will be required to email photographic evidence of the defective item at support@urbanstop.pk, within 7 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

urbanstop.pk does not offer a “refund” or “Money Back Guarantee” on purchased items.